Your Privacy Online

Our online information practices aim to better protect your privacy. We receive your personal identifiable information that is free from exposure to third party cookies, websites and advertising. We provide our website service-provider agreement link outlining our respective privacy obligations.

Your privacy and trust are important to us. Our in-house information practices aim to better protect the choices you make about the way your information is collected, used and disclosed. As an information “controller” for services, we make decisions on how personal information is used in connection with our Services. As an information “processor” of Service requests, we only use personal information as allowed by our clients. We are responsible for the obligations of a “controller” under applicable laws in connection with the processing of personal information. Our clients are similarly responsible for the obligations of a “controller” under applicable laws in connection with the processing of personal information. In this context, we only communicate with the client directly or their approved representative unless otherwise required by the law.

The type of personal information we collect depends on how you are specifically interacting with us and which Services you are using. Generally, we collect the following categories of personal information:

· Contact Information and similar contact data.

· Organisation and Contacts Information and similar data.

· Account Information and billing-related information and similar data.

· Demographic Information, such as country of birth, preferred language, age and date of birth, marriage status, gender and similar data.

· Identity Information, such as government-issued identification information, tax identifiers, social security numbers and similar data.

· Career, Education, and Employment Related Information and similar data.

· Case or matter information and other information you send to us to complete agreed work.

We collect personal information about you either directly from you, from certain third parties or from other sources as required by the type and scope of work requested by you. 

The purposes for which we use personal information is subject to different reasons for processing that personal information.

· To Perform a Contract: Where the processing is necessary for the performance of contract for services with you.

· Legitimate Interests: Where the processing is necessary for legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal information.

· Your Consent: Where you have given us consent to process your personal information for specified purposes, including the provision of our Service and other tasks requested by you.

· Comply with the Law: Where the processing is necessary for compliance with a legal obligation

We share personal information for the purposes set out in this Privacy Statement and with the following categories of recipients:

· Able Care Agency Pty Ltd: We may share your personal information amongst employees within Able Care Agency Pty Ltd.

· Your Organisation and Contacts: We may share your personal information with your organisation and others with whom you have a relationship in order to fulfill or perform a contract or other legal obligation.

· Business Partners and Third Party Service Providers: We may share your personal information with our business partners or Third Party Providers to jointly offer, assist, provide, deliver, analyse, administer, improve, and personalise services you requested. 

Other Disclosures: We may disclose your personal information to third parties if we reasonably believe that disclosure of such information is helpful or reasonably necessary to comply with any applicable law or regulation, to comply with or respond to a legal process or law enforcement or governmental request, to enforce our terms and conditions or other rights (including investigations of potential violations of our rights), to detect, prevent, or address fraud or security issues, or to protect against harm to the rights, property, or safety of Able Care Agency Pty Ltd, our users, or the public. 

Able Care Agency Pty Ltd is located in Australia. During your use of our Services and your interactions with us, your personal information remains in Australia, or transferred out of the country as required by law, and stored in the state of New South Wales. Transfer of personal information to other jurisdictions are in accordance with this Privacy Statement and as permitted by applicable data protection laws. 

The security of your personal information is important to us. Taking into account the nature, scope, context, and purposes of processing personal information, as well as the risks to individuals of varying likelihood and severity, we have implemented technical and organisational measures designed to protect the security of personal information. Nonetheless, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable measures designed to protect personal information, we cannot guarantee its absolute security. Our security procedures also means that we may request proof of identity before we disclose personal information to you or before we process your other requests.

We retain personal information in accordance with our business records retention practices. We calculate retention periods based upon and reserve the right to retain personal information for the periods that the personal information is needed to: 

· Fulfill the purposes described in this Privacy Statement, 

· Meet the timelines determined or recommended by regulators, professional bodies, or associations, 

· Comply with applicable laws and other obligations (including contractual obligations), and 

· comply with your requests.

Our Services are intended for professionals and/or individuals over eighteen (18) years of age. When a client or their representative discloses personal information to Able Care Agency Pty Ltd, that person is representing to us that they are at least eighteen (18) years of age.

In certain circumstances, State, Territory and Federal protection laws may give you rights with respect to personal information if you are located in or are a resident of Australia. We recommend that clients refer to the privacy laws or obtain independent legal advice

to determine what rights may be available and what rights are limited. Your rights may involve:

· Access to Personal Information. 

· Rectification of inaccurate or incomplete personal information concerning you. 

· Correction or addendum to some or all of the personal information concerning you.

· Restriction of Processing your personal information. 

· Objection to the processing of your personal information by us.

· Data Portability right to receive a copy of your personal information which you have provided to us.

· Withdraw Consent you have provided to us where we rely solely on your consent to process your personal information. 

· Right to lodge a complaint to us, an authority or other regulator if you are not satisfied with our management of your personal information.

As our Company changes over time, this Privacy Statement is expected to change as well. We reserve the right to amend the Privacy Statement at any time, for any reason, and without notice to you other than the posting of the updated Privacy Statement on our Services. You are obligated to check our Service site frequently to see the current Privacy Statement that is in effect and any changes that may have been made to it.